Frequently Asked Questions

Our products are carefully curated from leading manufacturers who prioritize safety, durability, and design excellence. Each item undergoes rigorous quality testing and meets or exceeds international safety standards. We partner only with brands that share our commitment to providing parents with products they can trust for their little ones.

We ship to multiple countries with the following estimated delivery times:

Canada: 5-7 business days
United States: 7-10 business days
United Kingdom: 10-14 business days
United Arab Emirates: 10-14 business days

All orders are processed within 1-2 business days. You'll receive tracking information once your order ships.

We offer a 30-day return policy on most items. Products must be unused, in original packaging, and in resalable condition. For hygiene reasons, certain items such as breast pumps and baby monitors cannot be returned once opened. Please contact our customer service team to initiate a return, and we'll provide you with a prepaid return label for eligible items.

Shipping costs vary by region and order size:

Canada: Free shipping on orders over $75 CAD, otherwise $9.99
United States: Free shipping on orders over $100 USD, otherwise $14.99
United Kingdom: Free shipping on orders over £80, otherwise £12.99
United Arab Emirates: Free shipping on orders over 300 AED, otherwise 45 AED

Express shipping options are available at checkout for faster delivery.

Absolutely. All our products meet or exceed safety standards including CPSC, ASTM, EN, and CE certifications where applicable. Our baby monitors are FCC and IC certified, strollers meet JPMA standards, and all nursery furniture complies with CPSIA regulations. Safety is our top priority, and we only carry products from manufacturers with proven safety records.

Yes! We offer premium gift wrapping for $8.99 per item. Each gift is wrapped in our signature spa-inspired packaging with a hand-tied ribbon and includes a personalized gift card with your message. Gift receipts are included without pricing information. Select the gift wrapping option at checkout and add your personalized message in the notes section.

Each product comes with detailed care instructions. Generally, fabric items should be spot cleaned with mild soap and water. Strollers and gear can be wiped down with a damp cloth. Electronic items should be kept away from moisture. For specific care instructions, please refer to the product manual included with your purchase or visit the product page on our website.

Yes! Our Little Treasures VIP program offers exclusive benefits:

Silver Tier: Earn 1 point per dollar spent, early access to sales
Gold Tier: Earn 1.5 points per dollar, free shipping on all orders, birthday gift
Platinum Tier: Earn 2 points per dollar, priority customer service, exclusive products, quarterly gifts

Points can be redeemed for discounts on future purchases. Join free at checkout or in your account dashboard.

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package by clicking the tracking link in the email or by logging into your account and viewing your order history. Tracking information is typically available within 24 hours of shipment. If you have any questions about your order status, our customer service team is here to help.

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay for faster checkout. All transactions are processed through secure, encrypted payment gateways. We never store your complete credit card information on our servers, ensuring your financial data remains protected.

Yes, most of our products come with manufacturer warranties ranging from 1 to 5 years depending on the item. Baby monitors typically include a 2-year warranty, strollers have a 3-year warranty, and nursery furniture often comes with a 5-year warranty. Warranty details are listed on each product page. We also offer extended warranty options at checkout for additional peace of mind.

Each product page includes detailed sizing information and measurement guides. For clothing and wearables, we provide age ranges and weight recommendations. For gear like strollers and car seats, we include height and weight limits. If you're unsure about sizing, our customer service team can provide personalized recommendations based on your baby's measurements and age.

Orders can be cancelled or modified within 2 hours of placement. After this window, orders are processed for shipment and cannot be changed. If you need to cancel or modify your order, please contact our customer service team immediately via email or phone. Once an order has shipped, you'll need to follow our standard return process to make changes.

Our customer service team is available:

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

You can reach us via email at support@littletreasures.com, phone at 1-800-BABY-CARE, or through our live chat feature on the website. We typically respond to emails within 24 hours during business days.

Yes! We regularly offer curated bundles at discounted prices, perfect for new parents or gift-givers. Bundle savings range from 10-20% off individual item prices. We also run seasonal promotions, first-time customer discounts, and exclusive offers for VIP members. Sign up for our newsletter to receive early access to sales and exclusive promotional codes.